How Can We Help?

Choose your game and service, customize the available options, review the final price, and complete payment through Stripe’s secure checkout. After payment, your order will appear in your iBoost account.

Our team will confirm the order details, request any information required to begin, and provide progress updates until the confirmed objective is delivered.

Start by selecting your game from the Games page. Each game contains its available services and customization options. Carefully review the description, starting point, objective, platform, server, and any additional options before buying.

If you are unsure, contact support before placing the order. We can help you identify the most suitable service without requiring you to make an immediate purchase.

Contact iBoost Support and describe your game, platform, current progress, and desired objective. We may be able to create a personalized order when the request is feasible and supported.

Yes. Your account connects the purchase to your order history, support conversations, progress information, and delivery records.

Use an accurate email address and contact method so that you can receive important order information and recover access if you forget your password.

You may request a custom quotation through support. Availability depends on the game, platform, region, service type, team capacity, safety considerations, and applicable game rules.

After payment is confirmed, iBoost receives your order for assignment. Work starts after a Booster is assigned and the required access, prerequisites and practical scheduling have been confirmed. A processing status alone does not mean that gameplay has already started.

The usual expectation is to begin within approximately two hours after assignment, but this is not an unconditional guarantee. Customer availability, missing prerequisites, game maintenance and other dependencies may affect the start. Any specific commitment recorded for your purchase remains applicable.

Normal and immediate priority generally describe the priority and intensity of work, rather than a universal promise of instant start. Confirm the practical arrangements in the order chat.

Completion time depends on the game, service, selected objective, starting point, server, platform, team availability, and in-game conditions.

Any time displayed on a service page or provided by support is an estimate unless the order expressly identifies it as a guaranteed deliverable.

Service progress and delivery information are normally shared in your order chat within your iBoost account. Support Chat remains a separate channel for help from administration.

Where iBoost administration authorizes external coordination, communication may also use Discord or another approved channel. Important scope changes, completion information and complaints should still be recorded with iBoost. External contact does not authorize private payments or purchases outside the platform.

Update frequency depends on the service and the options purchased. Some orders receive frequent updates, while others receive updates at relevant milestones.

When the Booster submits the completed service for review, completion information and an evidence link are made available for your review, and you are notified. Submission for review is not the same as your confirmation of delivery.

Review the agreed objective and the evidence in your account. If the service is complete, use the available confirmation action. If anything is missing or incorrect, contact iBoost Support with your order number and a clear explanation instead of confirming.

The review period is 15 calendar days from submission of the completed service for review, with evidence available and notice to you. It does not run from the purchase date or from assignment of the Booster.

Under the closure procedure agreed in the Terms & Conditions, your order may be closed after 15 calendar days from submission of the completed service for review, with evidence available and notice to you, if no complaint, unresolved issue or payment hold is recorded.

You agree that an unanswered order may be administratively closed under this procedure. Non-response is not recorded as an express confirmation, signature or message that you did not provide. The final completion record identifies how the order was closed.

This procedure applies to completed work, not merely partial progress. It does not remove mandatory consumer rights or valid payment-dispute rights. A recorded unresolved complaint prevents routine automatic closure while it is being reviewed.

Contact iBoost Support or support@iboostgaming.com. Include the order number, the agreed objective, what is missing or incorrect, and relevant evidence. Do not include passwords, authentication codes or unrelated sensitive information.

If you already reported the issue in the order chat, ask administration to record it for review. Do not assume that every chat message is automatically recognized by the system as a formal complaint. If you do not receive acknowledgement, follow up through official support before the review period ends.

Once the complaint is recorded, routine automatic closure is paused while the issue is reviewed. The solution depends on the agreed scope, evidence and Refund Policy; a complaint does not automatically guarantee a full refund.

For account-based services, do not access or use the account without first coordinating with the assigned team. Simultaneous or unexpected access may interrupt progress, disconnect the professional, or trigger security checks.

For self-play, coaching, and services that do not require account access, follow the scheduling and participation instructions provided by support.

iBoost uses verified professionals, limited information access, secure communication practices, and service-specific precautions. Account credentials are requested only when necessary for the selected service.

However, no gaming service can guarantee zero risk. Games and platforms are controlled by independent companies that may change their rules or take actions outside iBoost’s control.

Only services requiring temporary account access may require login credentials. Coaching, self-play, or other assisted services may not require your password.

Never send complete payment card information, bank credentials, email passwords, backup codes, or information unrelated to the service.

Temporary game credentials are retained only for as long as reasonably necessary to provide the service and are deleted or obscured after completion, subject to limited technical backup cycles described in our Privacy Policy.

We recommend changing the temporary game password after the order is completed.

A third-party game or platform may investigate, restrict, suspend, or penalize an account under its own rules. iBoost cannot guarantee that a third party will never take such action.

If an incident occurs, contact support with the platform notice and relevant details. We will investigate the dates, activity, communications, customer activity, and nature of the service before determining the appropriate response.

No. Unless expressly stated otherwise, iBoost is an independent service and is not sponsored, endorsed, administered by, or officially affiliated with the game developers, publishers, platforms, or brands displayed on the website.

See our Legal Disclaimer for complete information.

Payments are completed through Stripe’s secure hosted checkout. When you click Buy Now, you are redirected to Stripe to enter and confirm your payment information.

iBoost does not store your complete payment card number.

The website may display supported prices in USD or EUR. Your bank or payment provider may convert the transaction into your local currency and apply its own exchange rate or international fee.

Payments may be declined because of incorrect details, insufficient funds, authentication requirements, bank restrictions, fraud prevention, regional limitations, or other decisions made by the payment provider.

iBoost normally cannot override a bank or payment-provider decline. Confirm the details, contact your bank if necessary, or try another supported payment method.

The payment must be successfully confirmed before an order can be processed. A pending, declined, or incomplete checkout does not normally create an active service order.

The confirmed order covers the selected options and objective shown at checkout. iBoost will not charge an additional amount for a material scope change without explaining it and obtaining the customer’s agreement.

If the customer requests additional work, a different objective, or a configuration not included in the original purchase, a separate payment or agreed price adjustment may be required.

Contact support immediately. An order that has not started is generally eligible for cancellation and a full refund, subject to payment status, fraud checks, and mandatory law.

After work has started, any available refund may be calculated proportionally according to actual progress and applicable law.

Contact support before work progresses further. A compatible change may be accepted through written confirmation.

If the new request costs more, an additional payment may be necessary. If it costs less, any applicable adjustment will be evaluated according to the order status and work already completed.

If iBoost cannot deliver the confirmed service for a reason attributable to us, we will evaluate an appropriate solution such as correction, equivalent completion, replacement, proportional reimbursement, or full reimbursement.

Contact iBoost Support or support@iboostgaming.com and include your order number and a clear explanation of the request.

For a delivery problem, report it during the 15-calendar-day completion review period wherever possible. A recorded unresolved complaint prevents routine automatic closure while it is being reviewed. Administrative closure does not eliminate mandatory rights or valid payment disputes, and requests made later are assessed under the Refund Policy and applicable law.

Approved refunds are normally returned through the original payment method. Processing time after approval may depend on Stripe, the card network and your financial institution.

The complete cancellation, proportional refund, delivery, duplicate payment, dispute, and reimbursement rules are available in our Refund Policy .

The recommended channel for administrative help, delivery complaints and refund requests is the Support area in your iBoost account. You may also contact support@iboostgaming.com.

Use the separate order chat to coordinate the service with your assigned Booster. External communication, including Discord, is permitted only when authorized by iBoost administration. Important agreements and complaints must remain documented with iBoost; never make private payments to a Booster.

Messages can be submitted at any time, and support is monitored regularly. Response time may vary according to availability, time zone, request complexity, and current demand.

We do not guarantee an immediate human response at every hour, but active orders and urgent service issues are prioritized whenever reasonably possible.

Include your order number, game, platform, server, character or account identifier when relevant, and a clear explanation of the request.

Do not include complete payment card information, banking passwords, email passwords, or unrelated sensitive information.

Yes. Contact us before ordering if you need help choosing a service, confirming compatibility, estimating the scope, or understanding what information may be required.